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NEW QUESTION 54
Which TCP must be opened in the firewall between Services server and Messaging server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 55
How is Chat Watchdog Interval used?
- A. to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
- B. to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent
- C. to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it
- D. to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
Answer: B
NEW QUESTION 56
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)
- A. customer voice portal
- B. ICM router, logger, admin workstation
- C. CTI server
- D. social miner
- E. call manager
Answer: B,C
NEW QUESTION 57
Which partition level settings are needed to configure email?
- A. Default SMTP server settings, Alarm service delay, Auto response number
- B. Default SMTP server settings, Auto response time, Personalized activity assignment
- C. Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time
- D. Alarm service delay, Auto response time, Auto response number
Answer: A
NEW QUESTION 58
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